Please tell us what format you need. The agency is also one of the largest organisations to hold the standard for the whole of its business. To view this licence, visit nationalarchives. This service will allow private and commercial customers to manage all aspects of their vehicle record digitally and will provide them with the ability to:. We are also working closely with the Government Digital Service on its new technology landscape.
Her appointment represents the completion of the recommendation that we complete the DVLA Board and I am now confident that we do have a very strong team to continue our transformation. Drivers Medical reform – digital transactions and automated decision making enabling light touch assessment and decision approach for simple cases. To help us improve GOV. Published 27 March Last updated 20 July — see all updates. Drivers Medical reform – separate arrangements for commercial customers where business and livelihoods are at stake. We will continue to work towards the DfT sickness absence target of 7 days.
The accreditation provides recognition of the excellent work of the staff in the Contact Centre and is strong evidence that it is a leader in the industry. To view this licence, visit nationalarchives.
We are engaged with the local South Wales digital community and universities to help support, foster and grow a vibrant, local digital community. It will help us if you say what assistive technology you use. Skip to main content.
Models will continue to be produced to plan out the scale of underutilised capacity in support of this activity. We have commenced work on digitising these services and by we aim to transfer these services onto an open dva landscape. Request an accessible format. Drivers Medical reform – digital transactions and automated decision making enabling light touch assessment and decision approach for simple cases.
This engagement will also benefit the local community, supporting digital entrepreneurs and technology companies. Customer user testing will be undertaken to make sure that the service is simple, easy to use and meets customer needs.
This has also allowed us to cut the fees charged for these enquiries.
There are specific measures which deal with how the organisation will change its commercial approach moving away from large single supplier contracts to more flexible disaggregated contracts with greater use of Small and Medium Enterprises SME. The Director will be tasked with reviewing the organisation as a whole with particular focus on:.
DVLA is continuing to work on the cross government initiative to stop copycat websites from misleading or obtaining money from the public for services on behalf of the Government.
It is important that those risks 204-15 properly understood and managed.
Some of the capabilities that DVLA needs for the future it has now. Increased use of secure on-line customer access will contribute to mitigating the risk of unauthorised data breach through transmission of sensitive information on paper through the postal service.
The business plan details our 15 key performance measures covering: In step with colleagues across DfT we manage risk created by our change programmes in an increasingly agile way, identifying the risk and dealing with it immediately.
Most of the environmental improvements being made will not be visible to our customers; however they will see an overall reduction in the amount of paper they receive from the agency. User requirements and customer needs will be fed into the development cycle, ensuring a consistent approach is adopted for data capture and possible future data sharing. We will put in place an action plan of activities to support the delivery of the programme.
Our goal is to get pkan right drivers and vehicles taxed and on the road, as simply, safely and efficiently for the public as possible.
In September leaders in similar large-scale customer service DVLA won the best public procurement project at organisations in the private and public sectors. If you use assistive technology such as a screen reader and need a version of this document in a more accessible format, please email alternative.
Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. Develop a buainess approach to self- service, digital casework tracking and digital plaj and reminders across all business areas. Operational and Customer Services – Tony Ackroyd is responsible for the creation and accurate maintenance of the driver and vehicle records, focusing on the delivery of high quality customer services with a strong emphasis on increasing the availability of digital channels.
A paper tax disc will no longer be issued and will no longer need to be displayed on a vehicle. To make this vision a reality the government has committed to reducing its impact on the environment through:. DVLA must accelerate and expand its digital transformation: As well as up-skilling our own staff, this venture will also allow us to offer placements and projects to undergraduates. Along with my fellow non-executive directors, I also provide oversight and scrutiny of DVLA performance.
In Octoberwe appointed 4 new Service Managers – Vehicle Services, Drivers Services, Corporate Services services to other organisations and Common Services services which are common across more than one service, for example payments. For this three year plan, we intend to extend these targets into a third year and to include additional revenue generated from other commercial activities and increased sales of Personalised Registrations.